Refurbished I.T. FAQ
Laptops, Monitors & Desktops in New Zealand
Straight answers from a local team that refurbishes, tests, and ships business-grade tech across NZ. If you’re deciding between new and refurbished, start here.
- About Refurbished
- Choosing a Device
- Quality & Warranty
- Shipping & Returns
- Sustainability & ITAD
- Buying Confidence
About Refurbished IT
Are refurbished laptops worth it?
Yes — when they’re business-grade, ex-lease, and professionally refurbished. We source corporate models, run full hardware checks, refresh software, and back every device with our NZ warranty. You’ll get reliable performance for less than new.
Shop refurbished laptops
What’s the difference between refurbished and ex-lease computers?
“Ex-lease” means previously used by a business and well maintained. “Refurbished” is the process we perform — testing, cleaning, imaging, and quality control so it’s ready to work. Ex-lease business gear typically outlasts consumer models.
Are refurbished laptops reliable for everyday use?
We only stock proven business lines (Dell Latitude, HP EliteBook, Lenovo ThinkPad). Each device is stress-tested, storage is checked, and battery health must meet our standard. The result: stable, quiet, and built to last.
Why buy refurbished instead of new?
Better value for money, less e-waste, and the same day-to-day experience. Many models include enterprise features (stronger chassis, better keyboards, docking support) you won’t find on entry-level new machines.
How are laptops tested before sale?
Hardware diagnostics, SSD and RAM checks, port tests, fan & thermals, display inspection, and battery wear validation. Devices are cleaned, imaged, and updated — then packaged for secure courier delivery across NZ.
Choosing a Device
What’s the best refurbished laptop for students in NZ?
Look for 8th-gen i5 (or better), 8–16GB RAM, and a crisp IPS screen. We highlight student-friendly picks that are light, durable, and easy to set up.
See student laptops
Are cheap laptops good for study or WFH?
Yes — business-grade ex-lease machines outperform low-end new devices. Pair with a dock and monitor for a comfortable setup that lasts.
Explore dual-monitor bundles
Can refurbished laptops handle gaming or design software?
For creative apps, choose higher-spec CPUs, 16–32GB RAM, and SSD storage. We also stock small workstations and performance laptops when available.
See desktops & workstations
Do refurbished PCs come with Windows 11 installed?
Yes — our devices are re-imaged, updated, and ready to go. Where supported, we ship with Windows 11 and drivers installed.
Quality, Battery & Warranty
Do refurbished laptops come with new batteries?
We enforce a strict battery health standard — anything with excessive wear is rejected or replaced. Our goal is a great battery experience without surprises.
Read our battery quality promise
What warranty do refurbished computers come with?
Every device is backed by our Warranty and supported locally. Need extra peace of mind? You can upgrade to extended cover on many items.
Warranty information
Can I extend my warranty later?
In most cases, yes — add extended cover within the eligible window. Talk to us and we’ll sort it.
Shipping, Returns & Payments
Do you ship nationwide in New Zealand?
Absolutely — fast, tracked courier with secure packaging. You’ll receive updates and support from our Auckland team.
Shipping & delivery info
How long does delivery take?
Typically 1–3 working days depending on your region. Rural deliveries may take a little longer — we’ll keep you posted. What happens if my order arrives damaged or faulty?
We’ll make it right quickly — repair, replace, or refund according to your situation. Start by contacting support with your order number.
Returns & terms
What payment options do you accept?
Major cards and bank transfer are supported; some products include buy-now/pay-later options at checkout.
Contact us if you need a formal quote or invoice.
Sustainability & IT Asset Disposition
Can you buy back our old business IT gear?
Yes — we offer secure, ethical ITAD and value recovery for businesses, schools, and agencies. We handle data wiping, logistics, and reporting.
Learn about ITAD & value recovery
How does buying refurbished help the environment?
Refurbished extends the life of quality hardware and reduces e-waste and manufacturing impact.
Better for your budget — and the planet.
Buying Confidence
Who is NZ Laptop Wholesale?
Auckland-based specialists in ex-lease, business-grade IT. Real people, carefully refurbished devices, and nationwide courier.
We’re here to help you choose well.
How can I contact support?
Email sales@nzlw.co.nz or call us — we’ll get you sorted.
Can’t find your answer? Ask our team — we usually reply fast.